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Cisco UCCX Scripting Training
Course Overview Cisco UCCX Scripting
Gain in-depth expertise in Cisco Unified Contact Center Express (UCCX) scripting through our intensive training program. Learn how to design, build, and troubleshoot custom call flows using real-world scenarios and interactive labs. This course is ideal for engineers and administrators looking to enhance their UCCX scripting skills and prepare for advanced Cisco collaboration roles.
What is included:
- 5-days intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills (Worth $1,899)
Course Fee $4,195 USD*
🎉 2-for-1 October Deal!
Register for any course and get a second course or seat FREE* — offer ends Oct 31, 2025!
*free course must be equal or lower than original course
Schedules
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Cisco UCCX Scripting Training | 11-24-2025 9:30 am | 11-28-2025 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Cisco UCCX Scripting Training | 01-26-2026 9:30 am | 01-30-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Cisco UCCX Scripting Training | 03-23-2026 9:30 am | 03-27-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Cisco UCCX Scripting Training | 05-25-2026 9:30 am | 05-29-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Cisco UCCX Scripting Training | 07-27-2026 9:30 am | 07-31-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 |
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A Cisco UCCX Scripting course is designed to teach IT professionals how to design, build, and troubleshoot call flows and IVR applications using the UCCX Script Editor. These programs typically cover core topics such as architecture and components, script steps, prompts and branching, integration with databases and APIs, error handling, and advanced features like XML, HTTP, ASR/TTS, and Finesse desktop integration. Training is usually hands-on, with lab-intensive exercises that allow students to practice building real-world contact center applications such as queue announcements, holiday routing, or database lookups. Options range from beginner-friendly classes like Deploying Cisco UCCX (UCCXD), which introduces administration and basic scripting, to advanced 5-day or 10-day bootcamps (e.g., ACCXSL or VoiceBootcamp’s Advanced Cisco UCCX Scripting) that dive deep into complex scripting, integrations, and troubleshooting. Self-paced alternatives such as Pluralsight’s “Practical Cisco UCCX Scripting Techniques” are also available for professionals who prefer online learning. Choosing the right course depends on your current skill level, need for lab practice, version of UCCX in use, and whether you want a broad introduction or advanced mastery.
F.A.Q
1. What is the Cisco UCCX Scripting Training course about?
The Cisco Unified Contact Center Express (UCCX) Scripting Training focuses on teaching participants how to design, develop, and troubleshoot call flow scripts using the Cisco Unified CCX Application Editor. This hands-on course dives deep into IVR scripting, logic design, prompt handling, database integration, and error management—helping engineers build intelligent, automated contact center workflows.
2. Who should take this course?
This course is designed for:
- Contact Center engineers and administrators responsible for creating or maintaining UCCX scripts
- Voice engineers, system integrators, and developers working with Cisco Collaboration and Contact Center technologies
- IT professionals preparing for Cisco UCCX certification or aiming to master IVR scripting and workflow automation
- Teams looking to enhance their customer experience through efficient, automated call routing and self-service menus
3. What are the prerequisites for this course?
Before enrolling, participants should have:
- Completed Cisco UCCX Deployment Training or have equivalent hands-on experience
- Understanding of Cisco Unified Communications Manager (CUCM), IP telephony, and VoIP fundamentals
- Basic familiarity with Java scripting concepts, variables, and expressions (helpful but not mandatory)
- Knowledge of call center operations and customer interaction workflows
4. What topics are covered in Cisco UCCX Scripting Training?
This course provides in-depth, practical coverage of:
- UCCX Application Editor interface and script design fundamentals
- Building prompt menus, queues, subflows, and triggered applications
- Using variables, expressions, and conditional logic
- Integrating databases, XML, and REST APIs in UCCX scripts
- Configuring call recording, callback, and outbound campaigns
- Debugging and troubleshooting UCCX scripts
- Best practices for optimizing contact center performance and scalability
5. Does this course prepare me for Cisco UCCX certification?
Yes. The UCCX Scripting Training course complements Cisco UCCX certification programs by focusing on one of the most technical and practical skill sets in the Contact Center domain—scripting and automation. It’s an essential course for engineers pursuing CCNP Collaboration, Cisco Contact Center Specialist, or anyone aiming to master advanced Cisco UCCX scripting and workflow design.